The Promise, in One Paragraph
When Tilehurst Roofing finishes a job at your home, you get a written guarantee before the crew leaves – not mailed to you later, not emailed the following week. That guarantee is good for 365 days from the date of service. If the work we did fails inside that window, we come back and make it right at no charge. No forms to file. No fee. No chasing us down. That’s the Kingswell Guarantee, and every Tilehurst location honors it the same way.
What’s Covered
- Our workmanship, fully. If a repair or installation we performed fails because of how it was done, that’s on us – and we’ll fix it.
- Materials we supplied and installed. Any part, shingle, flashing, or component that we brought to the job and put in place is covered for the full 365-day window.
- A return visit at no charge. If something goes wrong with our work, we schedule a follow-up and there’s no invoice waiting at the end of it.
- A full redo when a repair doesn’t hold. We don’t patch the patch – if a repair fails, we address it properly the second time.
- Job-site clean-up on every return visit. We leave the property the way we found it, same standard as the original job – which means cleaner, not the same.
- A written record of the return visit. When we come back, we document what we did, so you have it in hand before we leave.
What Isn’t Covered
- Storm damage or accidents that happened after we left. If a tree falls on a section we just repaired, that’s a new event – not a failure of our work. Call us anyway; we’ll come look and give you a written price for what it takes to fix it.
- Work done by another contractor after our visit. If someone else works on the same area between our visit and a callback, we can’t stand behind what we didn’t do.
- Parts or materials you supplied. If you sourced the shingles or flashing yourself, our guarantee covers the labor we did, not the materials we didn’t choose or inspect.
- Normal wear on roofing we didn’t install. Aging, granule loss, and weathering on sections we weren’t hired to touch fall outside this promise.
- Problems you chose not to have fixed when we flagged them. If our crew pointed out something during the job and you declined to address it, we note that in writing – and that item sits outside the guarantee. We’ll still come look if it causes trouble later.
- Manufacturer defects on materials. Occasionally a product has a factory fault; those claims go through the manufacturer’s own process, and we’ll help you navigate it.
How to Use the Promise
Step 1: Call (945) 303-9821 or book online
A live person picks up every call – mornings, evenings, weekends, no exception. Tell us you’re calling about a previous job and we’ll pull the file before you finish the sentence.
Step 2: Tell us the job and roughly when it was done
We keep every job on file, so there’s no receipt to dig out and no form to fill in. A general timeframe – “sometime in March” – is enough for us to locate the record.
Step 3: We schedule the return visit
We confirm a day and give you a real arrival window – the same courtesy we extend on the original job. You won’t be told to wait around all day.
Step 4: We make it right
The crew comes out, assesses what happened, and fixes it. When the work is done, you get a written note of what was done and why – and you don’t owe a cent for the visit.
Timing
The 365-day window runs from the date we completed the work at your home. If you notice something on day 364, that counts. If something surfaces just after the window closes, call us anyway – we look at every situation on its own terms, and we’re not in the business of turning homeowners away over a calendar technicality when the issue is clearly tied to our work. Each Tilehurst location is independently owned and operated, but every one agrees to honor this promise the same way, under the same Kingswell Guarantee.
Questions About the Promise
If anything on this page isn’t clear – or if you just want to talk through whether your situation is covered – call (945) 303-9821. A real person answers, any time of day, any day of the week. No voicemail, no callback queue. We’re here to make this easy.
Written by Greg Holloway, Owner at Tilehurst Roofing – a Kingswell family company serving homeowners across our service area since 2000.