365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If something we repaired fails inside the guarantee period, you make one phone call and we come back to fix it at no charge – no forms, no case numbers, no negotiating over whether it counts.

Call (945) 303-9821

That’s it. That’s the whole promise.

Tilehurst Roofing is a Kingswell company, and every Kingswell company works to the same four standards: a written price before any work starts, a real arrival window, a clean job site when we leave, and a written guarantee on the work – handed to you before the crew pulls away, not mailed three weeks later. We call this The Kingswell Guarantee, and it travels with every job we do, regardless of which local Tilehurst crew is on the roof.

The 365-Day Done Right Promise is the accountability layer on top of that. A full year of documented coverage on every job. If the work isn’t right, we make it right. Not eventually. Not after an argument. We just come back.

You shouldn’t have to fight to use a guarantee you were already given in writing. We built this one so you don’t have to.

Why We Answer Fast, Everywhere

A one-truck operation is great when the owner picks up. Less great when he’s on a roof in the rain and your call goes to voicemail on a Saturday afternoon.

Tilehurst Roofing is part of the Kingswell family – independently owned locations, same operating standard. That structure lets us do something genuinely useful for homeowners: a live person answers every call, 24 hours a day, 7 days a week. Not an answering service reading from a script. A real person who can actually start the process.

Beyond the phone, the response window works because of what’s behind it. Local crews already working in your area. Vehicles stocked with the materials that come up most on residential jobs. Estimators who know the territory. The written estimate reaches you within one business day of the visit – the window is honest because the infrastructure behind it is real, not aspirational.

A national brand that operates locally means you get the accountability of a company with something to protect, and the crew of someone who actually knows your neighborhood’s rooflines.

How We Make It Right

You Tell Us

Call (945) 303-9821 and tell us what you’re seeing. That’s the whole first step. A live person answers every call around the clock, so there’s no waiting until Monday and no callback queue to sit in. You describe the problem; we handle the rest.

We Come Back Out

We schedule a return visit and get eyes on the issue. No charge for the visit, no preliminary inspection fee, no charge at all – the guarantee covers it. We come back because that’s what we said we’d do when we handed you the written guarantee before we left the first time.

We Fix It

If the repair failed inside the guarantee period, we correct it. The crew brings what they need. The work gets done to the same standard as the original job – same materials, same process, same expectation that it holds. Greg Holloway built Tilehurst Roofing on the idea that a roof done right shouldn’t need a second conversation.

You Sign Off

When the work is done, you walk through it. We don’t consider the job closed until you’re satisfied with what you’re looking at. If something still isn’t right, we don’t leave it as a question mark. The guarantee period doesn’t restart the clock – but we stay accountable to what was in the original written guarantee, and we stand behind that completely.

What Stands Behind the Promise

A guarantee is only as good as the company that wrote it. Here’s what’s actually behind ours.

Every technician who shows up at your door is background-checked and uniformed. You know who is on your roof before they climb it. That’s not a selling point – it’s a basic standard the Kingswell family holds every location to.

The written price comes before any work starts, every single time. No hourly rates, no estimates that shift at the door, no membership to sign up for. The number in your hands before the crew starts is the number on the invoice when they finish.

When materials go on the roof, they come from seven manufacturers we’ve chosen to work with: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We pick the product that fits the home, not whatever happens to be sitting in the truck. And because Greg Holloway has been running this operation since 2000, we’ve learned which products hold up and which ones we won’t use.

The Kingswell family stands behind every location. Tilehurst Roofing stands behind every crew. The crew stands behind every job.

Ask Us to Prove It

The best way to understand what this promise looks like in practice is to call us. A real person answers at (945) 303-9821, any hour, any day. You can also book an estimate online. The full terms of The Kingswell Guarantee – exactly what’s covered and for how long – live on our terms page. Read them before you call, if you want. We wrote them to be read.

Written by Greg Holloway, Owner at Tilehurst Roofing, a proud Kingswell family company serving homeowners nationwide since 2000.